Skip to end of metadata
Go to start of metadata

In a Web-client log files are used to diagnose the system, determine the causes of failures and find the most effective way of solving them. To display the log file errors that occur in the course of Web-client operation, activate Java Console. To do this:

  1. run ConFig Java in the menu Start→Programs→Java→ onfigure Java;
  2. go to the Advanced  tab (Fig. 1,1), set the parameter Java console→Show console (Fig. 1,2) and click OK (Fig. 1,3) to apply the configuration.

    Fig. 1 – running Java Console

Thus if an error occurs when running the Java-applet, a window with technical information will pop on the screen (Fig. 2). In this window, click Write a letter to support

Fig. 2 – window informing about an error

This opens the Java-applet diagnostics window (Fig. 3), in which you need to click Download to download the log file with error code. 


Fig. 3 – Download log file

After that the control panel will display a red icon (Fig. 4).

  
Fig. 4 – Java -applet error indicator

If the Java-applet was launched successfully, but there have been problems in the process of work, the log file can be obtained by clicking on the icon on the control panel (Fig. 5).


Fig. 5 - Call of the diagnostics form

After that the Java-applet diagnostics window will open (Fig. 6), where you can download the log file by clicking on the Download button.


Fig. 6 – Download error log file


  • No labels