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One of the possible error causes – when the message was sent for the first time the selected encryption certificate did not belong to NSD. To clarify the reasons go to Settings → Cryptography and view the certificate ID. If the ID does not match certificates from the list of NSD certificates, it should be replaced.
To select the encryption certificate:
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List of NSD certificates GOST (production environment):
RSA (production environment):
ГОСТ (test environment):
RSA (test environment):
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If the NSD certificate is not displayed in the list, it must be added in the Certificates storage (see Adding the NSD certificate).
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This error can have several causes. To clarify it and find the appropriate solutions you need to contact the IT Global technical support.