Support

Option Workshop records various events that occurred in the system during the user experience, such as information messages, errors to the log file. Log files are used to determine the source of current system malfunctions, as well as to prevent possible problems (fig. 1). 

Figure 1 – Support tab

The user can choose which analytical functions of the system will be logged. To do this:

1. click the Configurу logging button (see fig. 1); 
2. select the function for logging in the opened window by activating a switch box (fig. 2, point 1); 
   
   Figure 2 – selecting the application functions
   
   
3. click OK button (fig. 2, point 2);
4. click OK button in the Support tab (fig. 1). 

To navigate to the log file, click Log files... button in the Support tab (fig. 1). This will open a window containing the log file on the current date (fig. 3). To update the list of log files, click the Refresh button.

 Figure 3 – Log files window

The errors can have several causes. To clarify it and find the appropriate solutions you need to contact the IT Global technical support and send the log file. To do it:

1. select the log file (fig. 3, point 1);
   
   Figure 3 – Upload file
   
   
2. click Upload file button (fig. 3, point 2);
3. click Copy to clipboard button in the opened window;
   
   Figure 3 – information for technical support
    
4. click OK button (fig. 2, point 2)
5. paste the log ID into an email and send to the technical support.

 To view the file in the editor, select the the file (fig. 3, point 1). Then click Open file. This will open the log file (fig. 3, point 3).

To navigate to the folder for recording log files click the Open configuration folder button. This will open the User\AppData\Local\IT Global\Options Workshop\ folder which stores all program settings, databases, log files.