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In some cases the technical support needs to look at an XML file of a message, with which a client got a problem. The XML file can be obtained by copying XML text in the message preview form into a text file (Figs. 1 and 2).

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Fig. 1 – Message preview form                                                                            Fig. 2 – XML message

In the Registry form the xml file can be downloaded automatically by clicking on the toolbar, which opens by hovering the mouse over the row in the table.

A ready xml file can be downloaded on the stage of document preparation in the create/edit message form. To do this:

1. click Validate (Fig. 3);
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   Fig. 3 – Validation
    
2. go to the Message section (Fig. 4);
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   Fig. 4 -  Message section  click .1) and click Save file ( Fig. 54.2). As a result the xml message will be downloaded to your computer.
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   Fig. 5 – Download file4 – Message section  

The xml file should be sent to technical support at support@itglobal.ru for further analysis. When contacting support by email, please provide your phone number..